Privacy Policy

Effective Date: 13/03/2026

Finn Sayer Sports Massage (“we”, “our”, “us”) is a sole trader business operated by Lorrainre Finn, based in Borth, Ceredigion. Finn Sayer Sports Massage is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and protect your information when you use our website or book our services.

1. Information We Collect

We may collect the following personal information:

• Contact details: name, date of birth, email, phone number, address.
• Health information: medical history, current conditions, injuries, or other relevant information needed for safe treatment.
• GP Details & Emergency Contact information
• Booking details: appointment dates, service preferences, payment information (if provided).
• Clinical Notes: from your consultation and treatment sessions.
• Payment Records
• Website usage: cookies, IP addresses, and interactions with our website to improve functionality.

2. How We Use Your Information

We use your information to:

• Provide and manage your appointments and treatments.
• Respond to enquiries and communicate important updates.
• Keep accurate records for health, safety, and legal compliance.
• Process payments securely.
• Improve our website and services.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Consent: You provide information when booking an appointment or contacting us.
• Contractual necessity: Processing is required to provide our services.
• Legal obligation: We may need to retain records for health and safety, insurance, or tax purposes.
• Legitimate interests: To improve our services and maintain communication with clients.

4. How We Store and Protect Your Data

Your personal information is stored securely, either electronically or in paper records. We implement appropriate technical and organisational measures to protect against unauthorised access, loss, or disclosure.

5. How Long We Keep Your Data

We keep your personal and health information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. In general:

• Booking and payment records: up to 6 years (for tax purposes).
• Health records: up to 7 years after the last treatment (per professional guidelines).

After this period, your information is securely deleted or anonymised.

6. Sharing Your Information

We do not share your personal information with third parties except where required by law or to protect your health and safety (for example, in a medical emergency).

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data and receive a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (where it is not required for legal or medical reasons).
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time where processing is based on consent.
• Request data portability.

To exercise your rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve user experience and monitor website performance. Cookies do not identify you personally. You can disable cookies in your browser settings, but some website features may not function correctly.

9. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

10. Updates to This Policy

We may update this policy from time to time. The “Effective Date” will reflect the latest version. We encourage you to review this page periodically.

11. Contact

If you have any questions, concerns, or requests regarding your personal data, please contact:

Finn Sayer Sports Massage
Email: lori@finnsayer.co.uk