Terms & Conditions

To help things run smoothly for everyone, please note the following:

• 48 hours’ notice is required if you need to cancel or reschedule an appointment.
• Late cancellations or missed appointments may be charged the full session fee.
• If you arrive late, your treatment time may be shortened and the full fee may still apply.
• Please provide accurate health information before treatment and inform the therapist of any injuries, conditions, or changes to your health.
• Finn Sayer Sports Massage reserves the right to refuse or stop treatment if it is considered unsafe or inappropriate.
• By booking an appointment, you confirm that you agree to the full Terms & Conditions and treatment disclaimer.

For full details, please read the complete Terms & Conditions below.

These terms and conditions apply to all services provided by Finn Sayer Sports Massage. By booking or attending an appointment, you agree to the following terms.

Services

Finn Sayer Sports Massage provides sports massage therapy and related soft tissue treatments aimed at reducing muscular tension, improving mobility, and supporting musculoskeletal health.

Practitioner

Finn Sayer Sports Massage is operated by a sole practitioner. All treatments are carried out by Lori, a fully qualified and insured female massage therapist. If you have any preferences or concerns prior to booking, please make contact before your appointment.

Booking Appointments

Appointments can be booked through the website, by email, or by telephone / what’s app message. In most cases, payment is required at the appointment. Accepted payment methods include cash and card.

Accessibility

The main treatment room is located on the first floor and accessed by stairs. A ground floor treatment room is available for clients who may find stairs difficult but this must be pre-booked (please email or message me before booking). A client toilet is available on site. Dogs reside at the property but are securely kept away from clients.

If you have accessibility requirements or specific needs, please contact us before your appointment so suitable arrangements can be made.

Parking

On-street parking is available outside the property, with additional spaces typically available within a short walking distance.

Client Responsibilities

Clients must provide accurate and complete information regarding their medical history, current health conditions, and any relevant symptoms. You are responsible for informing the therapist of any injuries, medical conditions, medications, or changes to your health that may affect treatment.

Please notify the therapist immediately if you experience pain, discomfort, or any unusual symptoms during treatment.

Some mild soreness following treatment is possible and will be discussed where appropriate.

Health Screening and Contraindications

Certain medical conditions may mean treatment needs to be modified or postponed. These are known as contraindications. The therapist reserves the right to refuse or delay treatment if it is considered unsafe or inappropriate based on the information provided. Clients may be asked to seek medical approval from a GP or healthcare professional before treatment can proceed. A full list of contraindications can be found here.

Therapist Responsibilities

Each appointment begins with a short consultation to assess your needs and determine the most appropriate treatment approach. All treatments are delivered professionally and in accordance with relevant training, professional standards, and ethical guidelines.

Aftercare advice and information about possible post-treatment responses will be provided where appropriate.

Confidentiality

All personal and medical information provided by clients will be treated as confidential and stored securely. Information will not be shared with third parties without consent unless required by law.

Late Arrival Policy

If you arrive late for your appointment, the treatment time may be shortened in order to avoid delaying subsequent clients. The full appointment fee will still apply.

If you arrive significantly late, the appointment may need to be cancelled and the cancellation policy will apply.

Cancellation Policy

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

• Cancellations made with less than 48 hours’ notice may be charged the full session fee.

Client Conduct

Clients are expected to behave respectfully at all times. Any form of inappropriate behaviour, harassment, or misconduct will result in the immediate termination of the session and future appointments may be refused.

Right to Refuse Treatment

Finn Sayer Sports Massage reserves the right to refuse or discontinue treatment at any time if it is deemed unsafe, inappropriate, or outside the therapist’s professional scope of practice.

Liability

While every effort is made to provide safe and effective treatment, all physical therapies carry some inherent risk. Finn Sayer Sports Massage and Lori Finn cannot be held liable for injury, loss, or adverse reactions resulting from treatment, except in cases of gross negligence or misconduct.

Changes to Terms

These terms and conditions may be updated from time to time. Clients are responsible for reviewing the most recent version when booking appointments.

Acceptance

By booking an appointment with Finn Sayer Sports Massage, you confirm that you have read, understood, and agree to these terms and conditions.